Return & Refund Policy

Last updated: 30 October 2026

Every paid order on ToFlip is covered by buyer protection for 24 hours after delivery. If your item arrives damaged or isn't what the listing showed, you can raise a return request in that window. The seller is only paid once the window ends or the ToFlip team resolves the request.

What's covered

What's not covered

Unboxing video required

A return can't be raised without an unboxing video. Record one every time you open a ToFlip parcel: start with the sealed parcel and shipping label visible, open it in one continuous take, and show the item clearly from all sides. Keep it under 5 minutes and 200 MB.

How to raise a return

  1. In the app, open Profile → Orders and select the order.
  2. Tap Raise a Return Request. It only appears while the 24-hour countdown is running.
  3. Choose a reason, describe the issue, attach the unboxing video and, optionally, photos.
  4. Submit before the countdown ends. One request can be raised per order.

The ToFlip team reviews every request and makes the final decision. The seller can add their side, and we may ask you for more evidence.

Sending the item back

If your return is approved, we book a courier pickup from your delivery address. Keep the item in its original packaging. If pickup isn't available in your area, we'll show return instructions in the app and you can add your own courier's tracking number.

Refunds

Once the item is received and verified, or the team decides in your favour without needing it back, the refund is sent to your original payment method. Banks usually take 5–7 working days to show the credit. You'll be notified when the refund is initiated and when it's processed.

Contact

Questions about a return or refund? Write to admin@toflip.in with your order number.

TMRW, House No. 5A, Suraj Nagar, Six Mile, Kamrup Metropolitan, Guwahati, Assam 781022, India.